Refund & Return Policy
If you are not completely satisfied with your purchase, please return the item for a refund using the following guidelines:
- Contact us here or by email
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Return item within 30 days of purchase
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Product(s) must be in original packaging and in new, unused condition. Used items will not be accepted. A 20% return fees applies for all returns.
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Product(s) must be sent back in original purchase receipt. Please keep a copy for your record.
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Shipping charges are non-refundable (Unless the product(s) were delivered damaged).
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Refunds are made in the form of the original tender. Vouchers, Discounts and Promotions are not exchangeable for cash compensation or can't be eligible for a refund. For credit card purchases, it may take up to 2 billing cycles for refund credit to appear on your statement.
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Houseware Brands Limited will not be liable for products that were not purchased on its site.